Canopy FAQs

  • What is included in my venue rental fee?

    Rental fee includes an on-site facilities manager, dedicated high speed Wi-Fi, standard cleaning services, dimmable lighting, outdoor market lights and spacious bathrooms.

  • What are Canopy's hours of operation?

    Canopy is available for private events 24 hours a day, seven days a week. Exxir Hospitality’s office hours are Monday through Friday, 10am - 5pm.

  • How many hours are included with my venue rental??

    Standard events include up to six (6) hours of rental time. Time includes two (2) hours of event setup, three (3) hours of service and one (1) hour of event breakdown.

  • Are additional venue rental hours available?

    Yes, additional venue rental hours or overnight setup may be available for your event at an additional cost. Timing is subject to availability and is not necessarily guaranteed. It is your responsibility to accurately communicate your timeline and needs to an Exxir Hospitality representative prior to your event.

  • Is there a curfew and is overnight event setup possible?

    Canopy does not have a curfew and is open 24 hours a day, seven days a week. No alcohol may be served or consumed on premises between the hours of 2am and 6am. Overnight event setup or breakdown is available at an additional cost.

  • Does Canopy require event insurance?

    TBD

  • Can Canopy accommodate more than one event at the same time?

    Canopy is designed to be flexible and versatile and may host multiple events in one day. If you would like to guarantee private access of the entire venue, let us know and we can make it happen.

  • Can I have both my wedding ceremony and reception at Canopy?

    Absolutely! With such a versatile and large space, you can plan to celebrate both your ceremony and reception at Canopy.

  • Do you have an on-site bridal suite?

    Not at this time, but we are working on it!

  • Can I schedule my wedding rehearsal at Canopy?

    Yes, all weddings include a one-hour rehearsal. The date and time of your rehearsal will depend on availability.

  • What does the ceremony package include?

    Wedding ceremony package includes a one (1) hour rehearsal by appointment, access to the venue for bridal portraits by appointment and setup/removal of ceremony chairs prior to and after the ceremony.

  • Can I visit Canopy prior to booking an event?

    Yes! Please fill out the inquiry form on our contact page and an Exxir Hospitality representative will reach out within 48 hours.

  • Who will I be working with?

    A dedicated Exxir Hospitality representative will work with you every step of the way and be on-site to help execute your event.

  • Are any rental items included with the contract?

    Canopy does not come with any rentals. We have an exclusive partnership with Posh Event Rentals and our Exxir Hospitality team will coordinate all rentals on your behalf. Please contact your Exxir Hospitality representative for more details.

  • Is free parking available?

    Canopy owns a parking lot with up to 140 parking spaces located at the intersection of Bishop Avenue and 9th street. Park Mobile fees may apply. Ample street parking is also available.

  • Is valet service available?

    Yes, valet service is available upon request for an additional fee. Please inquire with your Exxir Hospitality representative for more details.

  • What is Canopy's open flame policy?

    Torches, sparklers and/or fireworks of any kind are not permitted. Under certain circumstances, candles may be permitted with advance approval. Sternos and certain outdoor grilling options are allowed by approved caterers with advance notice.

  • What is the on-site alcohol policy?

    Canopy is a fully licensed venue. All alcohol packages must be provided by the Canopy Bar Team or Vestals Catering and served by our exclusive bartenders. Due to TABC license restrictions, no outside alcohol may be served or consumed on premise.

  • What is the smoking policy?

    Smoking or vaping of any kind is not permitted anywhere on active premises of the building, including all interior and exterior spaces.

  • Can I place a "soft hold" on my event date?

    Yes, as a courtesy, Canopy offers the option to place a “soft hold” on your event date for up to seven (7) days. A soft hold does not guarantee that your date is reserved, but it lets other parties know that your event is first in line to reserve the date. In the event that another party makes an offer to reserve the same date, you will be provided 24 hours’ notice to pay a Venue Rental Fee (50% non-refundable deposit) and to sign the Canopy Venue Rental Agreement to formally reserve the space. If we do not hear back from you, we will release the hold.

  • Do I have to use Canopy's preferred vendor list?

    Canopy has carefully curated a Preferred Vendor List with some of the best vendors in Dallas. Each of these vendors is familiar with the space and has been trained on Canopy’s rules, regulations and safety procedures. They are here to make your event experience at Canopy seamless.

    If you would like to bring in an outside vendor, the vendor must meet specific insurance and operating qualifications. Additional fees will apply.

  • Am I required to use a wedding planner?

    Yes, a wedding planner is required for all weddings booked at Canopy.

  • Is there a kitchen available for my caterer?

    Yes, a designated space is available for caterers to set up indoors. Some restrictions apply. Please speak with your Exxir Hospitality representative for specific kitchen needs.

  • Is there a cake cutting fee?

    Canopy does not charge a cake cutting fee, but typically, your caterer or planner will cut the cake. Please check with your event partners.

  • Can I have live music?

    Yes, a DJ or live music for private events can be used at the venue. Maximum decibel level is 96.

  • How late can I play music?

    After 10pm, no amplified music is allowed on the outdoor area or patios. No amplified music of any kind is allowed after 2am.

  • Can I attach things to the walls?

    All temporary signage or posters, if any, must be freestanding and are subject to prior approval and placement by the Exxir Hospitality team. The use of tape, wires, tacks, nails and glue to hang decorations is prohibited. Please use a non-marking adhesive putty to attach things to the walls. Non-marking Gaffer’s tape is allowed and required for securing cords.

  • Can my vendor hang things from the ceiling?

    Yes! However, safety is the number one priority and all hanging and/or rigging plans must be approved in advance by Exxir Hospitality and hung by an event professional.

  • Can I use confetti, loose rose petals, glitter, bubbles or fog machines?

    In general, use of these items is prohibited. However, under certain circumstances and with advance notice, Exxir Hospitality may approve the use of these items. Additional cleaning fees may apply.

  • If I don't want to clean up after my event, can I pay for additional labor?

    Standard cleaning is included in your venue rental fee. Should you wish, we can provide labor for extensive clean up for an additional cost.

  • What are Canopy's audio/visual capabilities?

    Please reach out to your Exxir Hospitality representative for details regarding audio/visual capabilities.

  • Does Canopy require chaperones for children and young adult events?

    Canopy requires one (1) adult per 20 young adults. On-site staff is not responsible for the actions or safety of the guests.

  • Is a licensed security guard/security company required?

    For public and private events over 100 guests, the client is required to hire at least one professional security guard for every 100 guests. All events will be subject to review by Exxir Hospitality and may require additional security depending on the nature of the event.

  • Is Canopy climate controlled?

    Canopy is equipped with a brand new, extremely quiet, high-powered HVAC system that will typically be set at 75 degrees Fahrenheit unless otherwise requested.

  • Is Canopy wheelchair accessible?

    Yes, Canopy is ADA compliant.